Surface mouse connected but not working can be caused by an outdated Windows OS. You want to make sure the batteries are okay and functional so you don’t waste time and effort looking for other solutions. If you’re using a wireless mouse that uses batteries as its power source, you can experience Surface mouse issues if the batteries run out of power.
Also, if your Bluetooth driver is outdated, your computer may not be able to pair with your wireless mouse.
If the USB receiver attached to your computer is faulty, you may experience lags and even sudden stops while using your mouse. Pairing and connection issues can cause your mouse to stop functioning properly. You may need to reinstall your drivers to get your mouse back to the ideal working order. Your Microsoft Surface mouse can stop working if you have an outdated or corrupted mouse driver. There are several reasons why your Microsoft Surface mouse can suddenly stop working. – Check Your Cable Connections and USB Port.– Restart Your Computer’s Bluetooth Service.– Try Connecting the Mouse To Other Devices.
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